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Managers are people. And just like anyone else, they too have to be managed. Even managers are known to let their hair down, as soon as the big boss turns the corner.
Managers left unsupervised can become just as complacent, irresponsible, and damaging as bad employees. Absolute power, if left in the wrong hands, can ruin both a business and career.
If you’re their boss; your held responsible for what they do or don’t do; even when your not around.
If you’re their co-worker, they can get you in trouble too; especially if the place looks like crap upon the boss’s return. You’ll be Guilty by Proximity; or Guilty by Association; if you are known to be friends with them.
IF YOU’RE THEIR BOSS
Managers should be in constant development. Just like you. But you’re their boss, and your way ahead of them on the curve. So it’s your job to develop your junior managers, so that they too will become GM’s and Area Directors.
You have to coach them every day. This doesn’t mean micro-manage; which can be as destructive as not managing at all. But give them direction. Let each know what you reasonably expect them to accomplish, and when you reasonably expect it to be done.
As for what goes on behind your back -
You need a means of monitoring what goes on; especially on your off days.
It is this particular time period that store and unit managers are known to take advantage.
Random and unpredictable spot checks are an absolute necessity.
You have to keep them guessing. They must always be anticipating your coming through the door. Don't assume that because someone has gotten the job with the title of manager, that they're going to be a good one. They were just the most likely candidate. True colors come out after title and power is bestowed.
Remember; …'Time makes more converts than reason'…
But you’re thinking; I already spend 10-14 hrs a day; six days a week at work. I hardly see my family or have fun.
What can I do?
The Area Director can coordinate his visits with your off days.
The manager of another department or store can pay a visit.
Use your stores surveillance cameras to review.
Good old customer feedback.
Employees you trust.
If you’re a store manager, then relatives or friends can patron while you’re gone. (Called 'Spotters' in the bar business.)
IF YOU’RE THEIR CO-MANAGER
Do your best to be a good influence. Be a leader. This doesn’t mean you have to be an asshole to work with. You don’t want to ostracize yourself. Be friends, if possible - But always be professional.
If you’re boss returns and you’re the only one working, or who has something to show - then that’s their bad and not yours.
If you do go to hang out and socialize; never sit down; and always take something in hand or underarm.
If your boss comes around the corner it will look better than empty handed and sitting on your ass.
And be careful who your hanging out with - remember; your 'guilty by association', if your boss thinks your best friend is an idiot; then you could be branded the same.
Cover Your Anatomy
Keep a diary/journal and document your work day so you can have something to show later during reviews.
If the boss thinks your one of the goof-offs; or if you don't hang out with a clique that turns against you; you'll be able to recount each day as to who did what when the boss wasn't around.
You don't have to take elaborate notes; just bulleted reminders.
In close, remember that you have to manage the other managers because they are the ones who can do the most damage to your career - so never assume that they are flawless because they hold a title similar to you.
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